How to use the
Resume Scanner
and Report Tool

Watch the tutorial video

Trouble Shooting

My scan is taking a long time

The scan isn’t instantaneous; it does normally take a few seconds. Take a moment to stand up and stretch or move around a bit.

I’m getting a server error message

This sometimes means that your resume and/or job descriptions are too long.
– Check to make sure that you didn’t paste in the content multiple times.
– Try for a combined maximum of under 14,000 characters for both the resume and job description.

It may also mean that we’re having a hard time parsing your resume content. This means that an Applicant Tracking System (ATS) will very likely also have trouble with it.
– Try saving the resume as a PDF file and then copying and pasting it.

When I re-scan the same resume and job description, I’m getting back slightly different results

This is normal. The Jobalope AI is finding or prioritizing new issues. All good!

My problem is not listed here but I still need help

No problem:
– Send an email to [email protected], and we’ll get back to you ASAP (we try to respond in under two hours.)

– In your email, please list the email address on your resume, a description of the problem, and what kind of technology you’re using (for example, a MacBook or Chrome browser).

– If you can provide a screenshot, that is often the most helpful.